![]() At the time the decision was made to install SAP Retail, he noted, Petsmart faced the need to replace aging systems that weren't Y2K-compatible. retailers that were already using the SAP Retail software. In this week's announcement, the company said "residual effects" resulting from the implementation problems on the SAP project continued to contribute to above-normal shrink levels in the third quarter.įrancis said Petsmart, which expects to record a total of $2.2 billion in revenue during its current fiscal year, was significantly larger than the other U.S. " As a result, he added, Petsmart limped through 12 to 15 months of delays in implementing the SAP Retail applications before finally turning them on last year.Īfter the system went live, Petsmart experienced higher-than-expected "shrink levels" that affected its product inventories - a reference to losses due to shoplifting and damaged items. "I'd say we had problems with the connectivity to other software for about a year or so," Francis said. ![]()
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